> For AI agents: the complete documentation index is available at https://www.jumpserver.com/docs/v4/llms.txt, the full documentation bundle is available at https://www.jumpserver.com/docs/v4/llms-full.txt.

# Reset user MFA

When a user cannot log in due to a lost MFA, the administrator can reset MFA for the user.


1

At the top-left of the page, select , then click  **Console**.

![image](/docs/images/docs/navs/nav-console.png)

2

In the left menu, click **<Icon name="UserO" /> Users**.

3

In the user table, click the name of the user you want to reset.

4

On the user details page, click **Basic** tab.

5

In the Quick update card, find the "Reset mfa" section and click **Reset**.