For AI agents: the complete documentation index is available at https://www.jumpserver.com/docs/llms.txt, the full documentation bundle is available at https://www.jumpserver.com/docs/llms-full.txt, and this page is available as Markdown at https://www.jumpserver.com/docs/features/audits/tickets.md.
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  • v5

    • Ticket Audits

    Ticket Audits is the read-only ticket history for the current organization. It covers tickets that users submit for asset access and for login or command approvals, and it preserves the approval flow, handler actions, and timeline for later review.

    Open the page from Audits > Ticket Audits.

    Overview

    Tickets can be filtered by type and status, and each row shows the title, ticket number, type, current action/state, and date. Use the search box to find a ticket by title or number.

    Available type filters:

    • Apply for assets — requests for asset access.
    • Login review — sign-in approval requests.
    • Command review — command approval requests.
    • Asset connect review — asset connection approval requests.

    Available state filters: All, Open, Cancel, Agreed, and Rejected.

    Prerequisites

    • Sign in with an account that has ticket audit permission, such as a system administrator or auditor.
    • Users must have submitted at least one ticket.

    Review a ticket

    1
    Choose a type and a state, or search for the ticket title.
    2
    Click the ticket title to open the detail drawer.
    3

    On the Ticket details tab, review the ticket flow, applicant, handler, node, assets, accounts, action, start date, and expiration date.

    4

    Use the Activities tab to read the processing records, including comments and approvals.

    Figure 1: Ticket Audits list with title, number, type, state, and date.

    The right side of the detail shows the processing progress: Create ticket, Handle ticket, and Complete ticket. Completed steps show the handler and completion time.

    Figure 2: Ticket detail with ticket fields, progress, and processing records.

    Field reference

    FieldDescription
    TitleTicket title. Select it to open the detail.
    NumberTicket number.
    TypeTicket type, such as apply for assets or login review.
    ActionCurrent ticket state, for example Open, Agreed, or Rejected.
    DateWhen the ticket was created.
    Ticket flowApproval flow applied to the ticket.
    ApplicantUser who submitted the ticket.
    CC UsersUsers copied on the ticket, if any.
    NodeOrganization node affected by the request.
    Asset / AccountsAssets and accounts covered by the ticket.
    Start date / Expiration dateValidity window granted by the ticket.

    Export

    Changed in v5.1.0

    Click Export, choose CSV or Excel, select Export all, Export selected, or Export search results, and click Confirm.

    Exported ticket data renders approval workflows, approvers, approval statuses, and related resources as readable text instead of raw identifiers. This export formatting requires JumpServer Enterprise Edition.

    Filter and export by creation time

    New in v5.1.0
    Enterprise Edition

    Filtering and exporting ticket audits by creation time requires JumpServer Enterprise Edition.

    Request 14-day free trial

    You can narrow the list to a ticket creation time range and export the tickets that match it.

    1

    Open Audits > Ticket Audits.

    2

    Set the creation time range for the tickets you need.

    3

    Review the filtered list, then click Export to export the matching tickets.

    Figure 3: Ticket Audits list with a creation time range applied and filtered rows visible.

    Notes

    Note

    Ticket Audits is read-only. Users create tickets and handlers process them in the Workbench under Submitted, Assigned, and Flow Setup.

    Version history

    VersionChange
    v5.1.0Added creation-time filtering and export for ticket audits.
    v5.1.0Improved ticket export so workflows, approvers, statuses, and resources use readable text.